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UX Researcher

3+ months agoRemote
Our mission is to help small businesses start and grow. We are building financial products that empower business owners and enable them to focus on their products and on growing their businesses. At Hatch we care about creating solutions which provide accessible, transparent, and fair access to financial products. Our team is spread across the US and Canada, with a physical  office in San Francisco and more opening around the country soon. Our company is growing and we’d love for you to grow with us!

About the Team

At Nearside, we put users first - we recognize that Nearside is successful when our customers are successful. The Design team is responsible for the holistic customer journey for thousands of small business customers on our platform, including diverse user experiences across multiple product lines and interfaces (business checking and term loans; web & mobile apps). We work on initiatives that span application and signup flows, account activation and onboarding, core dashboards, money transfers, as well as the underlying information architecture, design and brand systems that scaffold the overall experience. 

We are seeking our inaugural researcher on the team to anchor the research function, conduct hard-hitting research to inform strategic direction, and lead the way in building research repositories, processes, and best practices from the ground up. The successful candidate will work closely with a nimble cross-functional team of product managers, designers, and other partners to uncover actionable insights and guide product/design decisions that will help our teams deliver engaging and valuable customer solutions.

You Should Have or You Will:

  • 3-5+ years of demonstrable experience in product research or user experience (UX) research 
  • Hands-on experience with a range of qualitative and quantitative research methods (moderated and unmoderated; generative and evaluative)
  • Ability to translate compelling research findings into actionable recommendations that will influence product strategy and roadmaps through customer advocacy
  • Ability to define key research questions and objectives, identify appropriate methods, execute studies, and synthesize findings
  • Excellent communication skills with a proven track record of successful partnerships with product managers, designers, data analysts, engineers, and other business partners
  • Comfort with ambiguity in a fast-paced environment, and the ability to prioritize and solve problems that will have the most impact on our customers

Nice to Haves:

  • Experience researching small businesses or business owners, and/or conducting research around small business operations, finances, or tools
  • Experience scaling research practices across an organization that enables others to conduct their own research and make customer-centric decisions
  • Experience with research recruiting and coordination
  • Experience creating new or extending research tools and artifacts (e.g. customer archetypes and personas, user journey maps, jobs to be done, etc.)
  • Experience leading and facilitating UX workshops

How to Apply:

  • Please provide your LinkedIn profile, resume, and a link to your research portfolio

Hatch does not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. 

Job ID: e20a6ce2-880e-4c40-a44e-f60bfa129fc7
Employment Type: Other