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Technical Account Manager

2 days agoNew York, NY / Remote

No Agencies submissions accepted 

In this role, you will provide subject matter expertise on cybersecurity, zero trust, and Illumio products, engaging with clients to build strong relationships and ensuring the success of deployments, expansions, and partnerships. 

Everyday, you will deploy, troubleshoot, monitor, and manage Illumio products, conduct health checks, and document recommendations while managing escalations and acting as a conduit between clients and Illumio Product Management and Engineering.

To thrive in this role, you must possess 10-12 years of experience supporting SaaS enterprise software, demonstrate exceptional written and verbal communication, and have a deep knowledge of cybersecurity industry products, coupled with the ability to influence multiple levels of an organization.

About the Team:

Illumio’s Support and Services organization ensures our success in deployments, expansions, and in building trusted partnerships with our clients. Joining our team means solving problems that matter—securing over one million workloads globally and stopping cyberattacks and ransomware from spreading into cyber disasters. Illumio is trusted with securing the most sensitive infrastructure in our client’s environments.   

We are in a unique position from other security companies in that we don’t have 10s or 100s of products to support. When you engage with a client, you will build strong relationships based on expertise froma knowledgeable team that supports you with a precise and proven product portfolio. That, combined with being a Zero Trust Leader, creates a customer-base that is incredibly loyal and seeking a true partnership. We do everything we can to make our clients successful. 

Key Responsibilities:

  • Provide subject matter expertise on cyber security, zero trust, and Illumio products.

  • Deployment, troubleshooting, monitoring, and management of your Illumio deployment and product upgrades.

  • Perform health checks and document recommendations based on the results.

  • Assemble and track key performance indicators.

  • Provide best practices for deployment, upgrades, and expansions.

  • Manage escalations to resolution with cross-functional team

  • Assist with executive communications on topics such as solution value or risk assessment.

  • Act as a conduit to Illumio Product Management and Engineering for technical issues or product suggestions

  • Mitigate issues with proactive guidance based on extensive customer experience.

  • Develop reports and metrics for ongoing operations.

  • Prepare and maintain project documentation


  • Knowledge of cybersecurity industry products

  • Exceptional written and verbal communication

  • Experience deploying enterprise security solution

  • Ability to influence multiple levels of an organization

  • 10-12 years of experience supporting SaaS enterprise software

  • Bachelor’s degree in engineering or science


About Illumio:

Illumio, the pioneer and market leader of Zero Trust segmentation, prevents breaches from becoming cyber disasters. Illumio protects critical applications and valuable digital assets with proven segmentation technology purpose-built for the Zero Trust security model. Illumio ransomware mitigation and segmentation solutions see risk, isolate attacks, and secure data across cloud-native apps, hybrid and multi-clouds, data centers, and endpoints, enabling the world’s leading organizations to strengthen their cyber resiliency and reduce risk.

Illumio believes that an environment of unique backgrounds, experiences, viewpoints, and individual contributions drives our success and makes us stronger together. We are dedicated to creating and maintaining a diverse culture and emphasizing inclusion and belonging. 

Pay Range:

$ 147,000.00 USD - $176,000.00 USD

The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, location, experience, knowledge, skills, abilities, as well as internal equity, alignment with market data, or applicable laws.


At Illumio we offer a wide range of benefits to our eligible team members. Our benefit programs vary by location and can include Medical, Dental, Vision Coverage – Health and Dependent Savings Accounts – Life and Disability Programs – Paid Parental Leave – Voluntary Benefit Programs – Company Sponsored Wellness Program – Wellness Reimbursement Program - Retirement Savings – Equity Opportunities – Paid time off and Paid Holidays – Employee Incentive Program.#LI-CW1 #LI-REMOTE


Client-provided location(s): New York, NY, USA
Job ID: 7044179002
Employment Type: Other

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