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Sr. Advisor, Falcon Complete LogScale

1 week agoRemote

#WeAreCrowdStrike and our mission is to stop breaches. As a global leader in cybersecurity, our team changed the game. Since our inception, our market leading cloud-native platform has offered unparalleled protection against the most sophisticated cyberattacks. We're looking for people with limitless passion, a relentless focus on innovation and a fanatical commitment to the customer to join us in shaping the future of cybersecurity. Consistently recognized as a top workplace, CrowdStrike is committed to cultivating an inclusive, remote-first culture that offers people the autonomy and flexibility to balance the needs of work and life while taking their career to the next level. Interested in working for a company that sets the standard and leads with integrity? Join us on a mission that matters - one team, one fight.

About the Role:

The CrowdStrike Managed Services team is looking for highly motivated, self-driven, Senior Advisors dedicated to making a difference in Next-Gen SIEM with LogScale. The Falcon Complete LogScale Senior Advisor is part of a team of advisors focused on overall SIEM log management, health, and security of all Falcon Complete LogScale customers.

The Falcon Complete LogScale Senior Advisor will be assigned to a group of key customers and will focus on delivering value to assigned customers. The ideal candidate will demonstrate high competency in technical, security, and customer management skills aimed at guiding customers towards a successful experience with Falcon Complete LogScale.

Am I a Senior Advisor, Falcon Complete LogScale?
  • Do you enjoy building and fostering relationships with customers and helping them reach their goals?
  • Do you love working around like-minded, smart people who you can learn from and mentor on a daily basis?
  • Do you crave new and innovative work that actually matters to your customer?
What You'll Do:
  • Responsible for assigned key accounts.
  • Meets with the customer on established cadence to provide service overview, opportunities for improvement, and recommendations that align to improved security and log management use cases.
  • Contributing to process development for customer onboarding and customer lifecycle management.
  • Assess customer's LogScale environment and ensure alignment with Falcon Complete LogScale standards/ best practices.
  • Coordinates technical resources as needed to ensure timely resolution to technical issues.
  • Contact customers directly upon identification of misalignment with Falcon Complete LogScale standards / best practices.
  • Documents, updates, and resolves all customer related issues in accordance with established procedures.
  • Develops and provides customers with service reports and stats as requested.
  • Partners with internal teams to ensure customer satisfaction.
  • Provides guidance and partners with other team members to ensure customer satisfaction.
  • Establishes a 'go-to-green' plan for customers drifting from a successful and secure experience.
  • Creates and delivers content to a customer or group of customers.
  • Serves in committees or focus groups designed to improve processes and procedures.
  • Trains and coaches new members of the team.
What You'll Need:
  • 3+ years of experience as a SIEM consultant, advisor or customer success manager.
  • Experience working with SIEM solutions (LogScale, Splunk, Elastic, SumoLogic, Devo, QRadar, LogRhythm, etc).
  • Experience working with large, complex, and high skilled clients.
  • Excellent customer-facing communication skills including verbal and written.
  • Experience delivering presentations to large audiences (i.e. webinars).
  • Attention to detail.
  • Familiarity with compliance frameworks such as: GDPR, NCSC CAF, and MITRE ATT&CK.

Benefits of Working at CrowdStrike:
  • Remote-first culture
  • Market leader in compensation and equity awards
  • Competitive vacation and flexible working arrangements
  • Comprehensive and inclusive health benefits
  • Physical and mental wellness programs
  • Paid parental leave, including adoption
  • A variety of professional development and mentorship opportunities
  • Offices with stocked kitchens when you need to fuel innovation and collaboration
We are committed to fostering a culture of belonging where everyone feels seen, heard, valued for who they are and empowered to succeed. Our approach to cultivating a diverse, equitable, and inclusive culture is rooted in listening, learning and collective action. By embracing the diversity of our people, we achieve our best work and fuel innovation - generating the best possible outcomes for our customers and the communities they serve.

CrowdStrike is committed to maintaining an environment of Equal Opportunity and Affirmative Action. If you need reasonable accommodation to access the information provided on this website, please contact , for further assistance.

Job ID: CrowdStrike-R14761
Employment Type: Full Time