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Senior Technical Implementation Consultant

5 days agoRemote

Get to Know Us:

It's fun to work in a company where people truly believe in what they're doing!

At Blackline, we're committed to bringing passion and customer focus to the business of enterprise applications.

Since being founded in 2001, BlackLine has become a leading provider of cloud software that automates and controls the entire financial close process. Our vision is to modernize the finance and accounting function to enable greater operational effectiveness and agility, and we are committed to delivering innovative solutions and services to empower accounting and finance leaders around the world to achieve Modern Finance.

Being a best-in-class SaaS Company, we understand that bringing in new ideas and innovative technology is mission critical. At BlackLine we are always working with new, cutting edge technology that encourages our teams to learn something new and expand their creativity and technical skillset that will accelerate their careers.

Work, Play and Grow at BlackLine!

Make Your Mark:

The primary purpose for the Senior Technical Implementation Consultant is to advise customers on best practices related to the technical environment during the implementation of BlackLine. The primary focus is on the implementation of our ERP Connectors and APIs to transfer data to and from ERPs to BlackLine. Using their extensive knowledge of the BlackLine application and technical knowledge, they can advise on best practices and work with customers through complex requirements to configure the suite of products to perform as contracted. This role is also responsible for consulting with the client regarding best practices and client business needs in order to best configure the software and provide exceptional customer service. The Senior Technical Implementation Consultant also guides and mentors new or less experienced Technical Implementation Consultants to transfer and ramp-up their knowledge and skills to advise customers and potential customers.

You'll Get To:

• Drives and manages all implementation milestones to completion within budget, scope, schedule, and customer satisfaction
• Creates and maintains thorough documentation throughout the implementation to include billable hours, Salesforce notes/documentation, expense management, etc
• Utilizes business acumen, Accounting/Finance Industry knowledge, and product knowledge to serve as a trusted advisor and become an application expert to address client use cases and business challenges
• Builds strong and positive relationships with client contacts, including executive sponsors and management for the duration of the project and post-delivery transition
• Drives analysis and provides client recommendations at both strategic and operational levels, based on project objectives
• Elicits, documents, interprets and translates client business requirements or high-level requirements to be used for application configuration and testing solutions during implementations
• Responds to client communications and proactively researches, resolves issues, and provides best practices with a high sense of urgency and customer service
• Manages project deliverables from beginning to end and defines and confirms scope, ensuring that all specifications are clearly defined to satisfy expectations
• Establishes a strategy of continuous risk management that enables proactive decisions and actions throughout the project life cycle including budgetary, timeline and performance considerations
• Works with product to provide customer feedback, implementation feedback, as well as best practices from an ERP and accounting standpoint to further usage and functionality of our connectors
• Assists sales in pre-sales discussions with potential clients to answer questions and address client concerns on connector and API tools
• Performs other tasks and responsibilities as required

What You'll Bring:

  • Years of Experience in Related Field: At least 5 years of experience in Consulting Services, Client Services and/or Professional Services environment
  • Education: Bachelor's degree in a related field or the equivalent from work experience.
  • Technical/Specialized Knowledge, Skills, and Abilities:
  • SAP, Netsuite, Intacct, GP, and/or Oracle experience; admin/development experience preferred
  • Experience troubleshooting, configuring, and discussing APIs
  • Usage of tools such as Postman and SOAPUI
  • Knowledge of SAP nomenclature, ie BADI, BAPI, Transaction Codes
  • Proven experience to balance multiple projects at any given time and stay on top of all details
  • Demonstrated experience communicating and presenting to a diverse set of people across groups and organizational levels
  • Expertise with installation, configuration, troubleshooting, and support of software application
  • Experience in a high-revenue producing environment (eg billing of time and materials)
  • Demonstrated and proven experience documenting Business Requirements for software development and technical specifications
  • Knowledge/experience in Accounting, Audits, Financial Services, Software Technology, SaaS industry and/or related experience
  • Knowledge of MS Office, MS Project, Salesforce/CRM, Accounting Software
  • Knowledge of accounting terminology and processes (e.g. month-end close process)
  • Excellent communication skills, strong organizational skills and attention to detail
  • Effective negotiation/conflict resolution skills
  • Ability to foster a sense of inclusiveness
  • Ability to navigate ambiguous or difficult situations or personalities
  • Ability to facilitate and harness cross-team collaboration working with teams in-person and virtually
  • Experience working closely with ERP implementation/configuration/development
  • Ability to work independently and to self-learn
  • Willingness to meet multiple goals from various sources in the organization

We're Even More Excited If You Have:

  • Three plus years of experience in the audit/accounting industry preferred
  • Two years of experience with BlackLine Products preferred
  • Experience with large scale ERP systems including SAP and Oracle preferred
  • Accounting degree/CPA preferred
  • PMP Certification

Thrive at BlackLine Because You Are Joining:

  • A technology-based company with a sense of adventure and a vision for the future. Every door at BlackLine is open. Just bring your brains, your problem-solving skills, and be part of a winning team at the world's most trusted name in Finance Automation!
  • A culture that is kind, open, and accepting. It's a place where people can embrace what makes them unique, and the mix of cultural backgrounds and varying interests cultivates diverse thought and perspectives.
  • A culture where BlackLiner's continued growth and learning is empowered. BlackLine offers a wide variety of professional development seminars and inclusive affinity groups to celebrate and support our diversity.

BlackLine is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, race, age, religious creed, national origin, physical or mental disability, ancestry, color, marital status, sexual orientation, military or veteran status, status as a victim of domestic violence, sexual assault or stalking, medical condition, genetic information, or any other protected class or category recognized by applicable equal employment opportunity or other similar laws.
BlackLine recognizes that the ways we work and the workplace itself has shifted. We innovate in a workplace that optimizes a combination of virtual and in-person interactions to maximize collaboration and nurture our culture. Candidates who live within a reasonable commute to one of our offices will work in the office at least 2 days a week.

Salary Range:

USD $101,900.00 - USD $144,700.00

Pay Transparency Statement:

Placement within this range depends upon several factors, including the applicant's prior relevant job experience, skill set, and geographic location. In addition to base pay, BlackLine also offers short-term and long-term incentive programs, based on eligibility, along with a robust offering of benefit and wellness plans.

Job ID: blackline-3352-en-us
Employment Type: Other