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Capital One

City Experience Manager, Los Angeles - Velocity Black (Remote)

1 week agoMcLean, VA / Remote

Locations: US Remote, United States of America

City Experience Manager, Los Angeles - Velocity Black (Remote)

Velocity Black, a Capital One company, harnesses the power of artificial intelligence, the warmth of human experts and the convenience of the latest interfaces to help high-performance people actualize the full potential of their lives. It's concierge, reimagined for the digital age.

By harnessing 24/7 chat, AI, and mobile payments, we help our customers do more and be more in the digital age. From access to the hottest restaurants to guaranteed upgrades at the world's finest resorts. Make a custom request through the app and you will be chatting to our team within 1 minute, 24/7/365. What unites us are the values we share: the relentless pursuit and celebration of excellence, actualizing the full potential of our lives, and impacting the world in a positive way.

Capital One provides a fast paced, dynamic environment where you can excel in your career. At Capital One, diversity, inclusion & belonging are valued at our core, sparking and enabling us to do good for our associates, customers and communities. Guided by our shared values, we thrive in an environment where collaboration and openness are valued.

We nurture an environment that attracts and develops talent from all backgrounds and experiences, and empower our associates to do great work by creating a culture of belonging that values diverse perspectives, fosters collaboration and encourages innovative ideas - and are routinely recognized as one of the best companies to work for.

What You'll do:

  • You will be responsible for the delivery of our promise to our members in LA - 'localizing the core DNA of Velocity Black'.
  • Leveraging the global reach, resources and brand of Velocity Black with granular local expertise and up to the minute knowledge of the best LA has to offer in order to develop the local member community.
  • Growing the community of high performance, HNW members in LA
  • A key member of the team to influence and support hiring, training, managing and nurturing talent in your city, with a focus on membership community growth, as well as fine dining and local event specialists.
  • Be champion for engagement and new initiatives in your city, ensuring it is utilized with the highest ROI with regard to maximizing the relevant KPIs.
  • Overseeing the conceiving of and execution of regular member events at inspired locations in your city.
  • You will work closely with our Membership, CRM, and Operations teams to ensure frictionless integration of city-level and corporate-level operations.
  • You will be responsible for the upholding of our Velocity culture throughout your work - focused around high performance and exceeding customer expectations.
  • Our cultural pillars of Adaptability, Initiative, Yes First, Resilience and Ownership should be conspicuous in everything you do
  • You will need to be extremely organized, a self-starter, and able to move seamlessly from assisting a team member with a challenging customer situation, to assessing priorities and progress from strategic altitude.
  • You will be responsible for seeking out and finalizing partnerships in your core city which translate into unique benefits for our members and local engagement

Basic Qualifications:

  • High School Diploma, GED, or Equivalent Certification
  • At least 3 years experience in the luxury hospitality industry in Los Angeles, CA
  • At least 1 year of experience in event planning

Preferred Qualifications:

  • 2+ years of experience in event planning and/or promoting
  • 2+ years experience in people management
  • 1+ years working with ultra high net worth customers
  • Strong relationship building skills, customer focus and ability to collaborate
  • Strong interest and knowledge of the hospitality market and industry
  • Ability to work quickly and efficiently under pressure
  • Strong local knowledge, expertise, and robust network in the Los Angeles, CA

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Remote (Regardless of Location): $108,700 - $124,100 for Manager, Concierge Specialist

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Client-provided location(s): McLean, VA, USA
Job ID: capital-R177353
Employment Type: Full Time

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