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World Wide Technology

Business Analyst (COSTA RICA)

1 month agoRemote

Senior Business Analyst

This position is only accepting applicants already located in Costa Rica

Why WWT?

Fueled by creativity and ideation, World Wide Technology strives to accelerate our growth and nurture future innovation. From our world class culture to our generous benefits, to developing cutting edge technology solutions, WWT constantly works towards its mission of creating a profitable growth company that is a great place to work. We encourage our employees to embrace collaboration, get creative and think outside the box when it comes to delivering some of the most advanced technology solutions for our customers.

At a glance, WWT was founded in 1990 in St. Louis, Missouri. We employ over 9,000 individuals and closed nearly $17 Billion in revenue. We have an inclusive culture and believe our core values are the key to company and employee success. WWT is proud to announce that it has been named on the FORTUNE "100 Best Places to Work For®" list for the 12th consecutive year!

Want to work with highly motivated individuals that come together to form high performance team? Come join WWT today!

About the role:

A business analyst focuses on the functioning of the business with empathy toward the end user. They use their analysis skills and expertise to help our business grow and succeed by examining different aspects of their operations to identify improvement areas. They perform feasibility analyses, risk management reviews, design processes, and create technology requirements to maximize business operations. They do all of this with the end-user experience in mind.


  • Clearly understands the needs related to the product by working closely with the BSM, Product Owner, SMEs, and other business partners to communicate the product vision and client's needs to the team.
  • Conducts the necessary research and analysis to ensure the appropriate information and context are available for the team to conduct productive story-writing sessions.
  • Translates business operational needs into data, process, and solution requirements with empathy for the end user; guides future uses of process, data, and technology and educates on solutions and initiatives.
  • Reviews or creates process and flow maps to document the business domain.
  • Documents any business rules and logic needed to incorporate a business process into the system.
  • Documents and identifies story dependencies to help facilitate backlog refinement and prioritization.
  • Assists the Product Owner with managing feature and story maps to help them facilitate product strategy decisions, release planning, and prioritization of work.
  • Assists the Product Owner with defining what business value means to the client and how to assess each feature/story based on that business value to help maximize the value the team delivers.


  • 3-5 years of related experience
  • Strong analytical, problem-solving, and communication skills
  • Experience with business process modeling tools
  • Experience conducting user research and associated tools
  • Knowledge of various business analysis tools and methodologies
  • Project and priority management skills
  • Ability to work independently and as part of a team
  • Adaptability to changing business needs and priorities


  • Familiarity or working experience with AI, Salesforce, and other Web UI
  • Knowledge of SLDC frameworks including Agile and Scaled Agile

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

  • Health and Wellbeing: Health, Dental, and Vision Care, Employee Assistance Program, Wellness program
  • Financial Benefits: Competitive pay, Profit Sharing, Life and Disability Insurance, Tuition Reimbursement
  • Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Bereavement
  • Additional Perks: Nursing Mothers Benefits, Employee Discount Program and more!

Diversity, Equity, and Inclusion is more than a commitment at WWT -- it is the foundation of what we do. Through diverse networks and pipelines, we have a clear vision: to create a Great Place to Work for All. We believe inclusion includes U. Be who U are at WWT!

Job ID: world_wide_technology-5000994866700
Employment Type: Other